Return & Refund Policy

Effective Date: 01 August 2025
Company: Waxgroup General Trading LLC

We understand that purchasing fine fragrance and wellness products online requires confidence. That’s why we’ve created a return policy that protects both our customers and the integrity of our products.

✨ Due to Hygiene and Quality Standards:

We are unable to accept returns or exchanges on opened, unsealed, or used fragrance oils, attars, incense, or samples.

✅ Returns Are Accepted If:

• The wrong item was delivered

• The item arrived damaged in transit

• There is a proven manufacturing defect

All return requests must be submitted within 24 hours of delivery, along with photo or video evidence.

❌ Returns Not Accepted For:

• Discovery sets, miniatures, or samples

• Items purchased during sale or promotional periods

• Opened, tested, or tampered items

• Delays due to customs clearance

📩 Return Process:

• Contact orders@oudhand.com with subject: "Return Request + Order Number"

• Attach photos/videos showing the issue

• If approved, you will receive return instructions

• Refunds (minus shipping fees) are processed within 7 working days after receipt of returned items

Return shipping is paid by the customer unless the error is on our part.