Privacy Policy

Effective Date: 01. Aug 2025
Company: Waxgroup General Trading LLC
Brand: Oudh&
Jurisdiction: United Arab Emirates

At Oudh&, we value your trust. We are fully committed to protecting your privacy and ensuring that your personal data is handled with care and transparency.

1. Information We Collect

We may collect the following types of personal data when you browse, shop, or engage with us:

  • Full name, contact number, billing/shipping address

  • Email address and marketing preferences

  • Order and purchase history

  • IP address, browser/device information, cookies

  • Any data you voluntarily submit (product reviews, contact forms, feedback)

2. How We Use Your Information

Your data is used for:

  • Order fulfillment and customer service

  • Shipping, billing, and product delivery

  • Providing updates about your order or account

  • Marketing communications (opt-in only)

  • Fraud prevention and secure payment processing

  • Analytics to improve site performance and user experience

3. Consent & Your Rights

By using our website, you consent to the collection and use of your data. You retain the right to:

  • Request access to your data

  • Correct inaccurate information

  • Request data deletion or restriction

  • Withdraw consent at any time

For assistance, contact privacy@oudhand.com.

4. Third-Party Services

We may share limited information with:

  • Payment processors (Stripe, Shopify Payments)

  • Shipping carriers (DHL, Aramex, FedEx)

  • Marketing tools (Meta, Klaviyo, Google Analytics)

We ensure all partners comply with data protection and confidentiality requirements.

5. Data Storage & Security

We use secure servers and encryption to protect your data. All payment transactions are processed externally via PCI-compliant services.